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Conflict and Diversity Management

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CONFLICT & DIVERSITY MANAGEMENT

US116720 / US9953, NQF L4, 8 CREDITS

DURANTION: 3 DAYS

PURPOSE OF THE UNIT STANDARD

Understand the concept “diversity in the workplace” and demonstrate a basic understanding of the importance of diversity management. 

Identify a conflict situation and communicate in such a way that the conflict can be resolved in a constructive manner.

AT THE END OF THE COURSE, LEARNERS WILL BE ABLE TO:

  • Demonstrate an understanding of cultural and other differences in the workplace.
  • List and understand the concept stereotypes in the workplace.
  • Demonstrate a basic understanding of the role of change in the workplace.
  • Demonstrate an understanding of different conflict situations in the workplace
  • State and explain the difference between feelings and actual problem (contents)
  • Handle and resolve a conflict in the workplace
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